Last updated: July 2026

Terms of Service

JourneySpark is operated by Brady Salcido, doing business as JourneySpark ("JourneySpark," "we," "us," or "our"). These Terms of Service (the "Terms") are a binding agreement between you and JourneySpark governing your access to and use of the JourneySpark platform, websites, applications, embeddable widgets, and related services (collectively, the "Service").

By creating an account, accepting an invitation, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy and Consumer Health Data Policy, each incorporated here by reference. If you do not agree, do not access or use the Service.

If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

1. Definitions

"Coach" means a coaching or wellness professional who uses the Service to support client engagement and to capture and produce marketing and proof assets.
"Client" means an individual who accesses the Service by invitation from a Coach to record their own journey.
"User" means any Coach, Client, or other person who accesses the Service.
"Client Content" means the self-reported reflections, experience ratings, notes, and other information a Client enters into the Service.
"Coach Content" means program templates, check-in questions, coach notes, and edits to generated narratives that a Coach enters or configures.
"Generated Content" means SparkMoments, case-study narratives, testimonials, and other AI-assisted output produced by the Service from self-reported data.
"Published Asset" means any case study, testimonial, widget display, or other output made publicly available in accordance with Client consent.
"User Content" means, collectively, Client Content and Coach Content.

2. Platform scope; not a medical or clinical service

JourneySpark is a wellness coaching and client engagement platform. It is not a HIPAA-covered service, is not intended for use as a clinical documentation system, and should not be used to store protected health information. Practitioners are responsible for ensuring that all clinical documentation, objective measurements, and treatment records are maintained in their appropriate clinical records system. JourneySpark does not provide medical advice. All data captured is self-reported subjective experience only. Users agree not to enter clinical documentation, diagnoses, medications, or measurements into JourneySpark; the platform does not request such content and is not responsible for user-entered content. JourneySpark is not liable for how coaches or clients interpret check-in data, and no data in JourneySpark should be used as a substitute for professional medical evaluation or clinical judgment.

By design, the Service never solicits, structures, or surfaces clinical information. It is built to capture how a Client feels about their journey — not to document a Client's medical condition. Nothing in the Service constitutes medical, psychological, nutritional, legal, financial, or other professional advice, and the Service does not create any provider–patient or fiduciary relationship between JourneySpark and any User.

Coaches agree that self-reported wellness data must not be used as a substitute for medical evaluation or clinical judgment. Clients agree that the Service is not a channel for obtaining medical advice and that any health concern should be directed to a qualified healthcare provider.

If you are experiencing a medical or mental-health emergency, contact your local emergency services immediately. The Service is not monitored for emergencies.

3. Eligibility and accounts

3.1 Age. You must be at least 18 years old to use the Service. Coaches must not invite or enroll any Client under 18.

3.2 Registration. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for all activity under your account.

3.3 Account security. You are responsible for safeguarding your credentials and must notify us promptly at security@journeyspark.io of any unauthorized use. We are not liable for losses arising from your failure to secure your account.

3.4 Invitation-only Client access. Clients may access the Service only through a valid invitation from a Coach. The relationship between a Coach and their Clients is solely between them; JourneySpark is not a party to any coaching agreement, and Coaches are solely responsible for their conduct toward, and agreements with, their Clients.

4. Subscriptions, billing, and cancellation

4.1 Plans. The Service is offered on subscription plans described on our pricing page. By subscribing, you authorize us and our payment processor to charge the applicable fees to your payment method.

4.2 Automatic renewal. Subscriptions are billed in advance on a recurring monthly basis and automatically renew for successive periods until cancelled. By subscribing, you consent to this automatic renewal and to recurring charges to your payment method at the then-current price until you cancel.

4.3 Cancellation. You may cancel at any time from your account billing settings. Cancellation takes effect at the end of the current billing period; you retain access until then. Cancelling stops future charges.

4.4 Refunds. Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods or unused features.

4.5 Price changes. We may change subscription pricing. We will give you advance notice by email or in-product before a change affects you, and the new price applies at your next renewal. If you do not agree, cancel before renewal.

4.6 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes other than taxes on our net income.

4.7 Failed payments. If a charge fails, we may retry payment over a grace period of up to fourteen (14) days. If payment is not received within that period, we may suspend or downgrade your account. You remain responsible for amounts due.

4.8 Plan limits and downgrades. Each plan includes a client capacity described on the pricing page. If you exceed your plan's capacity, we may require an upgrade to add clients. If you downgrade to a plan whose capacity is below your current usage, your existing clients remain accessible, but you may not add new clients until your usage is within the new plan's limit.

4.9 Chargebacks. Initiating a chargeback without first contacting us to resolve a billing issue may result in suspension.

4.10 Beta. While the Service or any feature is designated beta or early access, it is provided for evaluation, may change or be discontinued, and may contain errors. Beta features are provided "as is."

5. Acceptable use

You agree not to, and not to permit any third party to:

use the Service for clinical documentation, diagnosis, treatment, or to store protected health information, medications, lab values, or clinical records;
upload content that is unlawful, infringing, defamatory, harassing, or that you lack the rights to submit;
access or attempt to access another User's data without authorization, or circumvent security;
reverse engineer, decompile, scrape, or attempt to derive source code, except as permitted by law;
interfere with, overload, or disrupt the Service, or introduce malicious code;
resell, sublicense, or provide the Service to third parties except as expressly permitted; or
use the Service in violation of any applicable law or third-party right.

We may investigate suspected violations and may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful.

6.1 Private by default. Client Content is private by default and is not shared outside the coaching relationship unless the Client affirmatively consents.

6.2 Client-controlled consent. Publishing any Client story, testimonial, or outcome requires the Client's consent through the Service. Consent is specific, informed, and revocable. Clients control both whether a story may be shared and the level of identification.

6.3 Revocation. A Client may withdraw or change consent at any time. When consent is withdrawn, the corresponding Published Asset is unpublished from JourneySpark-controlled surfaces automatically, and the Coach is notified. Because content may have been copied, cached, exported, or displayed off-platform, JourneySpark cannot guarantee removal from locations outside its control, and Coaches are responsible for ceasing use of any exported or externally posted material upon revocation.

6.4 Coach responsibilities. By publishing, exporting, or using any Published Asset, the Coach represents that they have obtained and maintain all necessary consents and rights, and that their use complies with applicable law, including truth-in-advertising and testimonial-disclosure requirements. The Coach is the advertiser and is solely responsible for how Published Assets are used in the Coach's marketing.

6.5 No fabrication. Users agree not to invent, exaggerate, or misrepresent outcomes.

7. AI-assisted content

SparkMoments, case-study narratives, and other Generated Content are produced with automated assistance from self-reported Client data. They are coaching and engagement tools — not clinical assessments, diagnoses, or professional advice. Automated systems can produce output that is inaccurate or incomplete, and Generated Content is provided without warranty of accuracy. The Coach is responsible for reviewing Generated Content before it is delivered to a Client or published, and remains responsible for all content that leaves the Service under the Coach's account.

8. Intellectual property and licenses

8.1 Our IP. The Service, including all software, design, and the JourneySpark name and marks, is owned by us or our licensors. Except for the limited rights expressly granted here, we reserve all rights.

8.2 License to you. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes (for Coaches) or personal use (for Clients).

8.3 Your content. As between the parties, Clients own their Client Content and their own journey record, and Coaches own their Coach Content and the marketing assets they generate for their own use. The underlying Client story remains the Client's. Clients may export and delete their data and retain access to their own story as described in our Privacy Policy.

8.4 License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, format, and display User Content solely as necessary to operate, secure, and improve the Service and to provide it to you — including generating Generated Content and, where consent exists, serving Published Assets. This license ends when the relevant content is deleted, except for residual copies retained for backup, legal, or security purposes and except as stated in Section 8.5.

8.5 Aggregated and de-identified data. We may use aggregated, de-identified, non-identifiable data derived from use of the Service for analytics, research, and industry reporting, provided that such data does not identify, and cannot reasonably be used to re-identify, any individual Client or Coach.

8.6 Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without obligation to you.

9.1 Limited embed license. If your plan includes the Outcomes Widget or similar embeddable displays, we grant you a limited, revocable, non-exclusive license to embed the provided code on websites you own or control, solely to display consented outcome content associated with your account.

9.2 What is served. Only content for which valid Client consent exists is served through the widget. When consent is withdrawn or your subscription ends, associated content may stop displaying and we may disable the embed.

9.3 Your site. You are responsible for your own website, its compliance, and its performance. We may modify, version, or discontinue the widget.

9.4 Attribution. Attribution or "Powered by JourneySpark" branding may appear as configured for your plan. You agree not to remove or alter it except where your plan expressly permits.

10. Third-party services

The Service relies on third-party providers (for example, payment processing, hosting, email delivery, analytics, and AI model providers) to function. We are not responsible for the acts, omissions, availability, or content of third-party services, and your use of them may be subject to their own terms.

11. Privacy and data

Our collection and use of personal information is described in our Privacy Policy and, for consumer health data, our Consumer Health Data Policy. By using the Service you acknowledge those policies. No method of transmission or storage is perfectly secure; we implement reasonable safeguards but cannot guarantee absolute security. You are responsible for the data you choose to enter, and Coaches are responsible for complying with laws applicable to the data of their Clients.

12. Suspension and termination

12.1 By you. You may stop using the Service and cancel your subscription at any time.

12.2 By us. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, or use the Service in a way we reasonably believe is unlawful or harmful. We may also discontinue the Service with reasonable notice where practicable.

12.3 Effect of termination. On termination, your license to use the Service ends. We may delete or retain User Content in accordance with our Privacy Policy and applicable law. You are responsible for exporting any data you wish to keep before termination. Amounts owed remain due.

12.4 Survival. Sections that by their nature should survive — including Definitions and Sections 2, 4.4, 6, 7, 8, 13, 14, 15, 16, and 17 — survive termination.

13. Disclaimers

THE SERVICE, INCLUDING ALL CONTENT AND GENERATED CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that Generated Content will be accurate or reliable. Any material obtained through the Service is used at your own discretion and risk.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

14.1 Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities, even if advised of the possibility.

14.2 Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (USD 100).

14.3 Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case, our liability is limited to the maximum extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless JourneySpark from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your use of the Service; (c) your violation of these Terms or applicable law; (d) for Coaches, your relationships and agreements with Clients, your consent and publishing practices, and your use of Published Assets in marketing; and (e) your violation of any third-party right.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Before filing a claim, you agree to contact us at legal@journeyspark.io and attempt to resolve the dispute informally for at least 30 days. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in the State of California, and you consent to venue there. Any claim must be brought within one (1) year after it arises, to the extent permitted by law.

17. General

17.1 Changes to these Terms. We may update these Terms. We will post the updated Terms with a new "Last updated" date and, for material changes, provide notice in-product or by email where appropriate. Continued use after the changes take effect constitutes acceptance.

17.2 Changes to the Service. We may add, modify, or remove features, and may change or discontinue the Service, subject to Section 12.

17.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.

17.4 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.

17.5 Notices. We may provide notices by email, in-product, or by posting. Legal notices to us must be sent to legal@journeyspark.io.

17.6 Severability. If any provision is found unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary.

17.7 No waiver. Failure to enforce a provision is not a waiver.

17.8 Entire agreement. These Terms, together with the Privacy Policy and Consumer Health Data Policy, are the entire agreement between you and us regarding the Service and supersede prior agreements on the subject.

17.9 Relationship. The parties are independent contractors. Nothing here creates a partnership, agency, joint venture, or employment relationship.

17.10 Export. You represent that you will not use the Service in violation of applicable export-control or sanctions laws.

18. Contact

Questions about these Terms: hello@journeyspark.io Legal notices: legal@journeyspark.io